Privacy Policy

Basic Policy on Protection of Personal Information and Specific Personal Information

Takamiya Co., Ltd. (“Takamiya”) and its group companies (collectively, the “Takamiya Group” or “we”) will strive to carefully handle:

-  personal information (meaning the information defined in Article 2 of the Act on the Protection of Personal Information (the “Personal Information Protection Act”)); and
-  specific personal information (meaning the information defined in Article 2, Paragraph 8 of the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure (the “My Number Act”); the term “personal information” shall naturally include specific personal information in the absence of specific descriptions of the specific personal information)

that may be provided to us by our customers, business partners, shareholders, employees, etc. (collectively, “you”) and thereby protect your privacy. The definitions and interpretations of the terms used in this Basic Policy on Protection of Personal Information and Specific Personal Information (this “Basic Policy”) shall be in accordance with the provisions of the Personal Information Protection Act, the My Number Act and related laws and regulations, except in the case of any term otherwise defined or interpreted in this Basic Policy.

Furthermore, the Takamiya Group as defined in this Basic Policy shall mean the corporations specified in Sections “9. Our Responses to Your Requests for Disclosure, etc.” and “10. Handling of Complaints” below.

1. Compliance with Related Laws, Regulations, Guidelines, etc.

The Takamiya Group will lawfully and properly handle personal information in compliance with the Personal Information Protection Act, the My Number Act and other related laws and regulations, relevant guidelines prescribed by the Personal Information Protection Commission, and the like, as well as in compliance with this Basic Policy.

2. Acquisition of Personal Information

The Takamiya Group will acquire your personal information by lawful and proper means.

3. Purposes of Use of Personal Information

The Takamiya Group will use your personal information within the scope necessary to achieve the following purposes of use and will not use your personal information for any other purpose, unless you have given us your consent to do so, or unless otherwise prescribed in applicable laws or regulations.

（1）Personal information concerning customers

• To make responses to inquiries and consultations received from customers
• To ship catalogs, goods, etc. and carry out related business activities
• To manufacture goods, engage in rental business, or provide services such as designing of contracted work, construction work or temporary facility work, and transportation services
• To provide information concerning the Takamiya Group’s goods and services
• To provide after-sales services and support in relation to goods and services
• To conduct billing or refunds, etc. of purchase prices and carry out related administrative work
• To improve the quality of telephone responses and prevent problems
• To conduct surveys, questionnaire analyses and marketing activities for the development of products and improvement of services
• To otherwise process administrative work to properly and smoothly perform transactions with customers

（2）Personal information concerning business partners

• To be used for purchases of goods and services and to carry out related administrative work
• To be used for payments or refunds, etc. of purchase prices and carry out related administrative work
• To carry out other administrative work in relation to the performance of agreements
• To improve the quality of telephone responses and prevent problems
• To conduct surveys, questionnaire analyses and marketing activities for the development of products and improvement of services
• To carry out administrative work of preparing payment records, etc. that are to be prepared in accordance with the laws and regulations
• To otherwise process administrative work to properly and smoothly perform transactions with business partners

（3）Personal information of shareholders

• To manage the status of shareholders and carry out business activities related to shares
• To provide information and services to shareholders
• To conduct surveys and questionnaire analyses, etc. necessary for promoting and improving public relations and investor relations activities
• To carry out administrative work of preparing payment records, etc. that are to be prepared in accordance with the laws and regulations

（4）Personal information of job applicants

• To provide information to applicants in employment/recruitment activities and conduct personnel and safety management and related business activities after the hiring of applicants
• To conduct questionnaire analyses, etc. concerning hiring status

（5）Personal information of employees

• To carry out business activities related to personnel and labor management
• To carry out business activities pertaining to safety management and employee welfare
• To conduct surveys and questionnaire analyses to improve the working environment
• To otherwise carry out procedures and communications, etc. that may be necessary pursuant to applicable laws and regulations or in our business activities

（6）Personal information pertaining to related parties other than those listed above

• To process administrative work in relation to improving the quality of telephone responses and preventing problems
• To conduct statistical surveys, questionnaire analyses and marketing activities for the development of products and improvement of services, and carry out business activities such as the provision of information concerning goods and services
• To perform agreements and otherwise process administrative work to properly and smoothly perform transactions with related parties

4. Provision of Personal Data to Third Parties

As a general rule, the Takamiya Group will not disclose or provide to a third party any personal data received from you, unless:

• we have obtained your prior consent to do so
• the given circumstances fall under any of the exceptions provided for in Article 27, Paragraph 1, Items (i) through (iv) of the Personal Information Protection Act; or
• the given circumstances fall under any of the provisions of Article 27, Paragraph 2 (relating to opting out (excluding, however, any special care-required personal information)), or Article 27, Paragraph 5, Items (i) through (iii) (relating to outsourced handling, succession to business, and shared use, of personal data) of the Personal Information Protection Act

With regard to your specific personal information, we will not disclose or provide such specific personal information to any third party, even if we have obtained your prior consent to do so.

5. Entrustment of Personal Data Handling

To promote our business activities in a smooth manner and provide you with services of a higher quality, we may entrust the handling of your personal data to a partner company (Article 27, Paragraph 5, Item (i) of the Personal Information Protection Act); provided, however, that such entrustment of the handling of personal data will be limited to the minimum extent necessary to carry out the entrusted work.

6. Shared Use of Personal Data

To provide you with services of a higher quality by utilizing cooperation among the Takamiya Group companies hereunder, we will share the use of personal data in the manner described below. With regard to any shared use, etc. of personal data with Takamiya’s foreign group companies, etc., such personal data will separately be handled in a lawful and appropriate manner in accordance with the provisions of the Personal Information Protection Act and other relevant laws and regulations, etc.; provided, however, that the foregoing does not apply to any specific personal information, as this will not be subject to shared use.

（1）Items of personal data to be subject to shared use

• Your attribute information (name, address, place of employment, department, title, etc.)
• Your contact information (telephone number, email address, facsimile number, etc.)
• Your transaction history

（2）Scope of parties for shared use

Takamiya Co., Ltd. and its subsidiaries

（3）Purposes of use by parties for shared use

For the same purposes as set forth in Section “3. Purposes of Use of Personal Information” above.

（4）Name of person responsible for management of such personal data

Grand Front Osaka Tower-B Bldg. 27F
3-1, Ofuka-cho, Kita-ku, Osaka
Attn: General Manager of Legal & Compliance Office, Corporate Management Division
TEL: 06-6375-8815

7. Management of Personal Information and Personal Data

（1）Ensuring data accuracy

The Takamiya Group will maintain your personal data in an accurate and up-to-date state, within the scope necessary to achieve the purposes of use thereof, and will strive to erase such personal data when it is no longer necessary for us to use the same.

（2）Safety management measures

We will strive to further develop internal regulations and take safety measures within the Takamiya Group so as to prevent and correct any unauthorized access to, divulgation or loss of, or damage to, your personal data.
Our safety management measures are specifically set forth in our separate Regulations for Handling of Personal Information and Specific Personal Information, the outline of which is as follows:

(Development of basic guidelines for protection of personal information)
To ensure the proper handling of personal data, we have developed these basic guidelines regarding matters such as compliance with relevant laws, regulations and guidelines, etc. and contact places that will handle the questions and complaints received.

(Organizational safety-management measures)
In addition to establishing managers who are responsible for the handling of personal data, we have developed a system to report and communicate, to the respective managers, any fact or sign of violation of the Personal Information Protection Act or our Regulations for Handling of Personal Information and Specific Personal Information, whenever such fact or sign is recognized.
We regularly conduct self-inspections, and cause other departments and outside parties to conduct audits, of personal data handling statuses.

(Personnel safety-management measures)
We regularly provide training to employees regarding matters to be noted in relation to the handling of Personal Data.
Matters pertaining to confidentiality of personal data are as set forth in our respective work rules.

(Physical safety-management measures)
In areas where personal data are being handled, we take measures to restrict employees’ room entries/exits, and the carrying in of any equipment, etc., as well as to prevent any viewing of personal data by any unauthorized person.
We take measures to prevent any theft or loss, etc. of equipment, electronic media and documents, etc. that handle personal data, as well as measures to ensure that personal data is not easily known when such equipment, electronic media, etc. is being carried, including when moving the same within our business sites.

(Technical safety-management measures)
We implement access control to restrict the scopes of the persons in charge of handling personal data and the personal information files, etc. to be handled by them.
We have introduced a system to protect our information systems that handle personal data from any unauthorized access by an outside party or from any unauthorized software.

（3）Supervision of employees

When allowing our employees to handle your personal data, we will cause all of such employees to be thoroughly aware of the proper handling of personal information and properly educate them, and exercise necessary and appropriate supervision over them.

（4）Supervision of entrustees

In the event of entrusting the handling of your personal data, we will select, as our entrustee, a partner company that takes appropriate safety management measures, and we will exercise necessary and appropriate supervision over such entrustee.

8. Improvement Measures

The Takamiya Group will strive to accurately deal with changes in the social environment involved in the handling of personal information. We will also strive to improve our various internal regulations, including this Basic Policy, such as by making changes, modifications or supplementations thereto whenever necessary.

9. Our Responses to your Requests for Disclosure, etc.

（1）Method of making requests for disclosure, etc.; method of replying

（a）Method of making requests for disclosure, etc.
If either you or your agent wishes to make a request for notification regarding the purposes of use, or a request for disclosure, correction, supplementation, deletion, suspension of use, suspension of provision to third parties, or the like, in respect of your personal information retained by us (a “Request for Disclosure, Etc.”), please mail the documents, etc. necessary for making such request, as specified in “(2) Documents necessary for making a Request for Disclosure, Etc.,” to the respective contact points listed below.
* Please mark the envelope with the wording “Containing Documents Relating to Request for Disclosure, Etc.” in red characters. Please be advised in advance that we do not accept any Request for Disclosure, Etc. which is made by telephone, email, facsimile, or a visit to any company.

（b）Method of replying
We will properly respond to each Request for Disclosure, Etc. in accordance with applicable laws, regulations, etc., within a reasonable period pursuant to the Takamiya Group’s internal regulations (as a general rule, within two (2) weeks; however, a period of approximately thirty (30) days may be required if considerable time is necessary for us in responding to a request consisting of many items, or a complicated request, etc.).
After receiving a Request for Disclosure, Etc., we will reply to such request either in writing or in the form of an electromagnetic record, within the aforementioned reasonable period, by way of restricted-recipient registered mail (special type), sent to the address specified on the request form.
Even if your agent makes a Request for Disclosure, Etc. on your behalf, our reply to such request will be mailed via the method above, by designating you (the data subject), regarding whom such Request for Disclosure, Etc. has been made, as the recipient of the mail. However, in the case of a Request for Disclosure, Etc. made by your statutory agent, we will reply to your statutory agent.
It should be noted that, if the information regarding which you intend to make a Request for Disclosure, Etc. does not fall under the “retained personal data” as defined in Article 2, Paragraph 7 of the Personal Information Protection Act, you will not be permitted to make such Request for Disclosure, Etc.

（2）Documents necessary for making a Request for Disclosure, etc.

In making a Request for Disclosure, Etc. as set forth in (1) above, you must print out a prescribed form as shown in (a) below and fill out all necessary items therein, and mail such form, attaching thereto your identification documents for personal identification as shown in (b) below, and the prescribed fees as shown in (c) below (such fees must be paid when you make a request for notification of the purposes of use, or a request for disclosure).

（a）Prescribed forms
・Any request for disclosure: “Request for Disclosure of Retained Personal Data”
・Any request for correction, supplementation or deletion: “Request for Disclosure of Retained Personal Data”
・Any request for suspension of use, erasure, or suspension of provision to third parties: “Request for Suspension of Use of Retained Personal Data”
・Any request for notification of purposes of use: “Request for Notification of Purposes of Use of Retained Personal Data”
・“Power of Attorney”

（b）Personal identification documents
・An identification document with a photo of your face (one of the following documents must be attached):
　A copy of your driver’s license, passport, residence card, My Number Card, or the like

・Identification documents without a photo of your face (two of the following documents must be attached):
　A copy of your health insurance card, resident record (a copy issued within the last three (3) months), pension book, or the like

* An identification document must be issued by a public organization, such as the national government or the relevant local government, and must be within the effective period of use thereof.

(c)　Fees
You must pay fees if you are making a request for notification of purposes of use or a request for disclosure.
JPY 800 must be paid for each request form. Please pay such fees by enclosing the equivalent amount of postage stamps. For details of the fees involved, please see the “Matters to be Noted” section specified in the “Request for Notification of Purpose of Use of Retained Personal Data” and the “Request for Disclosure of Retained Personal Data” forms.
In making a Request for Disclosure, Etc., you will not be required to pay any fees for any request for notification of purposes of use, or any request for disclosure. However, you must pay the postage necessary in making such request to the relevant group company.

（3）Decisions on Disclosure, etc. or Non-Disclosure, etc.

In making our decision regarding each Request for Disclosure, Etc. received, we will take into account factors such as whether the request concerned: (a) fulfills legal requirements; (b) does not involve any procedural flaws; and (c) is made in relation to information falling under “retained personal data.”
Upon completing all or part of our measures taken in respect of your Request for Disclosure, Etc., or upon reaching a decision that we are unable to comply with your Request for Disclosure, Etc., we will mail you our reply to such effect without delay. Please be advised in advance that any fees which you have already paid will not be refunded even if we are unable to comply with your request for notification of the purposes of use or your request for disclosure.

（4）Purposes of use of personal information acquired in connection with any Request for Disclosure, etc.

Your personal information contained in any of the forms shown in (1)(a) above will only be used to the extent necessary for us to process our responses to the relevant Request for Disclosure, Etc. received from you (namely, in carrying out investigations concerning the relevant Request for Disclosure, Etc., confirming your identity or the identity of your agent, and replying to such request).

10. Processing of Complaints

If you have any complaints regarding our handling of personal information (including any complaint you may have regarding our acceptance or other handling of your statement of dissatisfaction concerning the measures taken by the Takamiya Group in respect of your Request for Disclosure, Etc.), please contact the respective contact points listed below. We will strive to properly and promptly process any complaint received. Telephone calls are accepted at the respective contact points from 9:00 a.m. until 5:30 p.m. (but not on Saturdays, Sundays, national holidays and non-business days of Takamiya).

11. Regarding Cookies

（1）Use of cookies

Cookies are used on the websites of the Takamiya Group companies (collectively, “Our Websites”). By using cookies, we are able to understand your browsing activity on Our Websites and help to make your use of Our Websites more meaningful. Please note that, while cookies may identify the browser you are using, they do not identify your personal information. We use cookies solely to understand your browsing activity on Our Websites.

（2）How to manage your cookie settings

Most browsers allow you to manage your cookie settings by changing such settings in your browser. Therefore, if you agree to the Takamiya Group’s use of cookies and later wish to discontinue the same, you may change your browser settings at any time and thereby delete the cookies placed on your device and block all or part of our subsequent use of cookies. Please consult the “Help” function of your browser for information on how to change the cookie settings in your browser. Alternatively, please click on the relevant link below to refer to the instructions on how to manage cookie settings in commonly-used browsers:

・Chrome
・Internet Explorer
・Microsoft Edge
・Mozilla Firefox
・Safari

You can also access https://www.aboutcookies.org to obtain comprehensive information on how to manage the cookie settings in a wide range of browsers.
However, please note that blocking cookies may affect your experience on Our Websites, such as not being able to access some or all of the functionalities and contents thereof.

However, please note that blocking cookies may affect your experience on Our Websites, such as not being able to access some or all of the functionalities and contents thereof.

（3）Use of web beacons

We use web beacons on Our Websites to obtain statistical information for the purpose of improving the convenience of Our Websites. Please note that your personal information will not be identified through the use of web beacons. We use web beacons solely to understand your browsing activity on Our Websites.

（4）Use of Google Analytics

On Our Websites, we use a service offered by Google Inc. (Google Analytics), for the purpose of better understanding your use of Our Websites. Google Analytics is a type of service through which cookies are used to collect information on the trends of website usage without identifying you. Google Analytics is managed and operated in accordance with the Privacy Policy of Google Inc. For more information on the user history identified by Google Analytics and the applicable Privacy Policy, please visit the following site of Google Inc.:

 How Google uses information from sites or apps that use our services
https://policies.google.com/technologies/partner-sites?hl=en

It should be noted that the Takamiya Group accepts no responsibility for any damage or detriment, etc. which may arise as a result of the use of Google Analytics.
If you do not wish to have Google Analytics used in your browser, you have the option to either: (a) install the Google Analytics opt-out browser add-on, which is available at https://tools.google.com/dlpage/gaoptout?hl=en; or (b) opt out of the same through using the Network Advertising Initiative’s consumer opt-out system, which can be accessed at http://optout.networkadverising.org/#.

（5）Acquisition of Access History

On Our Websites, we record your information (including your IP address, the type of browser you are using, the number of times you access the same, etc., but excluding any information that can personally identify you) in the form of access logs. Such access logs will be used for the purpose of collecting statistics and making analyses of how Our Websites are used, but not for any other purposes.

12. SSL (Secure Socket Layer)

The Takamiya Group has obtained a secure seal that certifies the encrypted communications of information between the web server of this Website and the browser which you are using. Accordingly, SSL (Secure Socket Layer) is applied to such communications, and any personal information which you may enter on the pages that handle personal information on this Website, which start with the URL “https,” will be communicated to us in an encrypted format.

13. Revision of Basic Policy

We will comply with the laws, regulations, etc. that apply to the handling of personal information and suitably review the details of this Basic Policy, and we may amend this Basic Policy whenever necessary. In such case, the Basic Policy after amendment will apply starting from the day on which such revised version is made public.

Established on May 29, 2017
Revised on April 1, 2019
Revised on April 1, 2022
Revised on April 1, 2023
Takamiya Group